📅 Return Window
We accept returns within 14 days of delivery. If more than 14 days have passed since your order was delivered, we, unfortunately, cannot offer a refund or exchange.
📦 Return Eligibility
To qualify for a return:
✅ Items must be unused, unopened, and in their original packaging.
✅ Items damaged due to customer handling are not eligible for return.
✅ Some items are final sale and cannot be returned, including:
- 🎁 Blind Boxes & Mystery Bags
- 🎴 Trading Card Games (TCGs)
- 🚨 Sale & Clearance Items
- 📦 Special Orders & Custom Items
- 💄 Opened Skincare or Perishable Goods
⚠️ Non-Returnable Items
For the safety and fairness of all customers, the following items are final sale:
❌ Gift Cards
❌ Clearance & Sale Items
❌ Special or Custom Orders
❌ Opened or Used Items
❌ Perishable Goods (Including Opened Skincare)
❌ TCGs & Blind Box/Mystery Bags
🎁 Gifts
If you received an item marked as a gift at checkout and shipped directly to you:
✨ A gift credit will be issued for the value of the return.
✨ Once we receive your return, a gift certificate will be mailed to you.
If the order was not marked as a gift, or if it was shipped to the gift giver first, the refund will be sent back to the original purchaser.
💰 Refunds
Once your return is received and inspected, we’ll notify you via email of your refund status.
✔️ Approved refunds will be credited to your original payment method within 5-10 business days.
❌ Shipping fees are non-refundable.
💰 Late or Missing Refunds
Still waiting for your refund? Follow these steps:
1️⃣ Check your bank account again.
2️⃣ Contact your credit card company—refunds may take time to process.
3️⃣ Reach out to your bank—processing delays are common.
4️⃣ If you’ve tried all of the above and still haven’t received your refund, email us at contact@lunahobbystore.com.
📦 Exchanges
We only replace items if they arrive defective or damaged. If your item arrived damaged:
📸 Contact us with photos of the damage within 48 hours of delivery.
📧 Email us at contact@lunahobbystore.com for next steps.
🚚 Return Shipping
🔹 Customers are responsible for return shipping costs.
🔹 If your return is approved, the cost of return shipping will be deducted from your refund.
🔹 We recommend using a trackable shipping service or purchasing shipping insurance.
🔹 Luna Hobby Store is not responsible for lost or damaged return shipments.
📍 Return Address:
Luna Hobby Store
13337 South St. #268
Cerritos, CA 90703
📧 Contact Us
Have questions about a return? We’re happy to help! Email us at contact@lunahobbystore.com with your order number and return details.
Thank you for being part of the Luna Hobby Store community! 🌙✨
