Luna Hobby Store – Privacy & Data Policy
Effective Date: February 21, 2025
At Luna Hobby Store, we respect your privacy and are committed to protecting your personal information. This policy explains how we collect, use, and safeguard your data when you visit our website, make a purchase, or interact with our store.
🌙 Who We Are
Our website address is: https://lunahobbystore.com
By using our site, you agree to the collection and use of information in accordance with this policy.
💬 Comments & Community Engagement
When you leave a comment on our website, we collect:
✅ The information you enter in the comment form
✅ Your IP address and browser details (for spam protection)
🔹 If you use Gravatar, an anonymized string (hash) from your email may be sent to their service to verify your profile. Read the Gravatar privacy policy here.
🔹 Once your comment is approved, your profile picture (if linked to Gravatar) will be visible next to your comment.
📦 Orders & Payment Processing
When you make a purchase, we collect:
- Your name, billing & shipping address, email, and phone number.
- Payment details (processed securely via [Payment Provider Name, e.g., Stripe/PayPal]—we never store credit card information).
- Order history, including purchased products.
We use this data to:
✅ Process and fulfill your order
✅ Provide customer support
✅ Prevent fraud and comply with legal requirements
📸 Media & Image Uploads
If you upload images to our website, we recommend removing location data (EXIF GPS) from the file before submitting. This prevents others from extracting location details from your images.
🍪 Cookies & Your Preferences
Cookies help make your experience seamless. Here’s how we use them:
✅ Commenting: If you leave a comment, you may opt-in to saving your name, email, and website in cookies for 1 year—so you don’t have to enter them again next time.
✅ Logging In:
- We create a temporary cookie to check if your browser accepts cookies (this is discarded when you close your browser).
- When you log in, cookies store your login details for 2 days, or 2 weeks if you select “Remember Me.”
- If you log out, your login cookies are removed.
✅ Publishing Content: If you edit or publish a post, a temporary cookie is stored in your browser. It holds no personal data and expires after 1 day.
✉️ Email Marketing & Communication
If you subscribe to our newsletter, we collect your email address to send:
📢 Store updates, promotions, and new product announcements.
- You can unsubscribe at any time using the “Unsubscribe” link in emails.
- If you add an item to your cart but don’t complete the purchase, we may send a reminder email (if you opted in).
- Transactional emails (order confirmations, receipts) will be sent even if you are not subscribed to marketing emails.
🔗 Embedded Content & Third-Party Services
Articles on our site may include embedded content (e.g., videos, images, external articles). This content behaves as if you visited the third-party website directly.
These websites may:
⚡ Collect your data
⚡ Use cookies
⚡ Track your interactions (especially if you’re logged into that site)
For more details, we recommend reviewing their privacy policies.
🔄 Who We Share Your Data With
We may share necessary data with trusted third-party services, including:
- Payment processors (e.g., PayPal, Stripe) to securely process payments.
- Shipping providers (e.g., USPS, FedEx) to deliver your order.
- Analytics & tracking (Google Analytics) to improve user experience.
- Fraud prevention & legal compliance services.
These third parties only receive the data necessary to provide their service and must follow strict security protocols.
💌 Contact Forms & Customer Inquiries
When you submit an inquiry through our contact form or email, we collect:
- Your name, email, and message content.
We use this data only to respond to your request and do not share it with third parties. Messages are stored for customer service purposes but deleted when no longer needed.
🔄 Data Sharing & Retention
💡 If you request a password reset, your IP address will be included in the reset email.
📝 How long do we keep your data?
Website administrators can also access and edit user information.
Comments & their metadata are stored indefinitely to recognize and approve follow-ups automatically.
If you register for an account, we store the personal information you provide in your user profile.
You can view, edit, or delete your info at any time (except usernames).
⚖️ California Consumer Privacy Act (CCPA) Rights
If you are a California resident, you have the right to:
✔️ Know what personal data we collect and how we use it.
✔️ Request deletion of your personal data stored in our system.
✔️ Opt out of data sharing with third parties (we do not sell personal data).
To exercise these rights, contact us at contact@lunahobbystore.com with “CCPA Request” in the subject line.
📜 Your Rights Over Your Data
You have the right to:
✔️ Request an exported file of the personal data we hold about you
✔️ Request that we erase your personal data (excluding required data for legal or security reasons)
To submit a request, contact us at contact@lunahobbystore.com.
🌍 Where Your Data Is Sent
For security purposes, visitor comments may be checked through an automated spam detection service.
📧 Contact Information
If you have any questions about this Privacy Policy, contact us at:
📩 Email: contact@lunahobbystore.com
🌐 Website: https://lunahobbystore.com
🔹 We care about your privacy and strive to create a safe and enjoyable shopping experience at Luna Hobby Store.
