📌Welcome to our FAQ! Here, you’ll find answers to common questions about ordering, payments, shipping, returns, special orders, and more.
🛍️ Ordering & Payments
Shopping with us is easy! We accept multiple payment options and offer gift wrapping for special occasions.
A: We accept all major credit/debit cards, PayPal, Apple Pay, and Google Pay.
A: If your order hasn’t shipped yet, you can request a cancellation or change. Contact us ASAP at 📩 contact@lunahobbystore.com.
🎁 Gift Wrapping
We love making your gifts extra special! 🎀 If you’re purchasing an item as a gift, we offer gift wrapping services to make your package look amazing for any occasion.
A: Yes! We offer beautiful gift wrapping for select products. Just choose the gift wrap option at checkout.
A: Absolutely! Let us know the occasion in the order notes at checkout, and we’ll wrap your gift accordingly. 🎉
✨ Occasions We Wrap For:
🎂 Birthdays – Fun & festive wrapping
🎄 Christmas – Holiday-themed gift wrap
💖 Anniversaries – Elegant wrapping with ribbons
🎓 Graduations – Celebration-themed wrapping
🎃 Halloween – Spooky & fun wrap (limited time)
🍼 Baby Showers – Soft pastel & cute designs
💌 Just Because! – Let us know, and we’ll make it special
A: Your gift will be wrapped in premium gift paper, and depending on the occasion, we may add ribbons, stickers, or decorative accents to make it extra special. If you select multiple items, they may be wrapped together or individually based on your preference.
A: Yes! We offer a free handwritten message option. Just add your message in the order notes, and we’ll include a gift card with your package.
A: No, all gift-wrapped items are sent without pricing information in the package, so the recipient won’t see the cost.
A: Yes! Just enter the recipient’s address at checkout, and we’ll send the beautifully wrapped package directly to them.
🚚 Shipping & Delivery
We carefully pack and ship all orders from Orange County, California! Below, you’ll find details about our shipping policies and delivery timelines.
A: We ship from Southern California.
A: Not at this time. We currently ship within the U.S. only.
A:
– Orders process within 1-3 business days.
– Standard shipping takes 3-7 business days.
– Expedited options are available at checkout.
A: Shipping costs are calculated at checkout based on weight and destination. We also offer free shipping on orders over $100 (before tax).
A: Yes! Once your order ships, you’ll receive a tracking number via email.
📦 Returns & Exchanges
We want you to love your purchase! If something’s not right, check out our return and exchange policies below.
A: We accept returns within 14 days of delivery. After 14 days, we, unfortunately, cannot offer a refund or exchange.
A: To qualify for a return:
✅ Items must be unused, unopened, and in their original packaging.
✅ Items damaged due to customer handling are not eligible for return.
A: Yes, the following items are final sale and non-returnable:
❌ Blind Boxes & Mystery Bags
❌ Trading Card Games (TCGs)
❌ Sale & Clearance Items
❌ Special Orders & Custom Items
❌ Opened Skincare or Perishable Goods
❌ Gift Cards
❌ Used or Opened Items
A: If the order was marked as a gift at checkout and shipped directly to you:
✨ You’ll receive a gift credit for the value of the return.
✨ Once your return is processed, we’ll send you a gift certificate.
If the order was not marked as a gift, the refund will go back to the original purchaser.
A: Once we receive and inspect your return, we’ll notify you via email.
✔️ Approved refunds will be credited to your original payment method within 5-10 business days.
❌ Shipping fees are non-refundable.
A: We only replace items if they arrive defective or damaged. If your item arrived damaged:
📸 Contact us with photos within 48 hours of delivery.
📧 Email us at contact@lunahobbystore.com for next steps.
A: Customers are responsible for return shipping costs. If your return is approved, the cost of return shipping will be deducted from your refund.
🔹 We recommend using a trackable shipping service or purchasing shipping insurance.
🔹 Luna Hobby Store is not responsible for lost or damaged return shipments.
A: Please send all eligible returns to:
📍 Luna Hobby Store
13337 South St. #268
Cerritos, CA 90703
📋🛒Special Orders
Looking for something that’s not in stock? We can place a special order just for you! Here’s how it works.
1️⃣ Email Us – Send an email to 📩 contact@lunahobbystore.com with the item name, description (if needed), and quantity.
2️⃣ Stock & Shipping Info – We’ll check if the item is 📦 in stock or 🕰 on backorder. If available, we’ll send you a shipping quote and options.
3️⃣ Payment & Processing – Once you confirm and make the payment 💳, we’ll pack your order and ship it within 🚀 3 business days.
4️⃣ Shipping Confirmation – We’ll send you a 📬 tracking email when your package ships.
⏳ Longer Processing Time: Special orders may take longer to arrive. We’ll keep you updated!
📌 Backorders: If your item is backordered, we’ll provide an estimated restock date.
🚫 Final Sale: Special orders are final sale and cannot be canceled or refunded once paid—unless we cannot fulfill the order.
📷 Damaged Items: If anything arrives damaged, email us within 48 hours with photos, and we’ll work with you to make it right.
📩 Contact & Support
Need help with something else? We’re here to assist!
A: You can email us at 📩 contact@lunahobbystore.com or use the Contact Us form on our website.
A: Not yet! But we offer:
📍 Pickup Point in Diamond Bar, CA – Select local pickup at checkout, and we’ll arrange a time for you to pick up your order.
🚗 Local Delivery & Pickup Option – We offer pickup in select local areas for a small fee. Contact us for details!
📩 Still need help? Reach out anytime—we’re happy to assist!
