Luna Hobby Store – Terms & Conditions
Welcome to Luna Hobby Store! 🌙✨
We’re excited to be part of your creative journey. Before making a purchase or using our website, please read through our Terms & Conditions carefully. By shopping with us, you agree to the following terms.
1. General Information
Luna Hobby Store (“we,” “our,” or “us”) operates https://lunahobbystore.com. These Terms govern your use of our site and services.
- We reserve the right to update or modify these terms at any time.
- By placing an order, you confirm that you have read and agreed to these Terms & Conditions.
2. Orders & Payments
📦 Order Processing:
- Orders are processed within 2-5 business days unless otherwise stated.
- Processing times may be longer during peak seasons or for pre-orders & special releases.
💳 Payment Methods:
We accept major credit/debit cards, PayPal, and other secure payment options at checkout.
🚨 Order Cancellations & Modifications:
- Orders cannot be canceled or modified once placed. Please double-check your cart before completing checkout.
- If there is an issue with your order, contact contact@lunahobbystore.com as soon as possible.
3. Pricing & Promotions
💰 Pricing Policy:
- Prices are listed in USD and are subject to change at any time.
- If an item is mispriced due to human error, we reserve the right to cancel or adjust the order accordingly.
🎉 Discounts & Promotions:
- Promotional codes must be applied at checkout and cannot be added after purchase.
- Discounts cannot be combined unless otherwise stated.
4. Shipping & Delivery
🚚 Shipping Times & Rates:
- Shipping rates are calculated at checkout based on your location and selected shipping method.
- We ship within the United States (international shipping may be available soon!).
📦 Tracking Information:
- Once your order ships, you will receive a tracking number via email.
- Tracking updates depend on the carrier and may take 24-48 hours to reflect movement.
📍 Lost or Stolen Packages:
- Luna Hobby Store is not responsible for lost, stolen, or delayed shipments once they leave our facility.
- If an issue arises, please contact your shipping provider first.
5. Returns, Refunds & Exchanges
💡 Return Window:
- Returns are accepted within 14 days of delivery for unused, unopened items in their original packaging.
🚫 Non-Returnable Items:
- Final sale items, TCGs, blind boxes, special orders, perishable goods, and opened skincare products cannot be returned.
- Gift cards and clearance items are also final sale.
💰 Refunds & Processing:
- Once we receive your return, refunds are processed within 5-10 business days (shipping fees are non-refundable).
For full return details, visit our Return & Exchange Policy.
6. Product Availability & Pre-Orders
⚠️ Limited Stock & Pre-Orders:
- Some products are limited in quantity and may sell out quickly.
- Pre-orders are charged at the time of purchase and will ship when stock becomes available.
- Estimated release dates are subject to change based on manufacturer availability.
7. Account & Privacy Protection
🔒 Your Account Responsibilities:
- You are responsible for maintaining the confidentiality of your account login and personal information.
- Any unauthorized activity under your account is your responsibility.
🛡️ Privacy Protection:
- We value your privacy! Your information is never shared or sold.
- For details on how we handle your data, check out our Privacy Policy.
8. Intellectual Property & Content Usage
📜 Copyright & Trademarks:
- All images, designs, product listings, and content on Luna Hobby Store are owned by us or licensed for use.
- You may not copy, distribute, or use any content without written permission.
📸 User-Submitted Content:
- If you share photos or reviews featuring our products, you give us permission to feature them on our website & social media (with credit, of course!).
9. Limitations of Liability
Luna Hobby Store is not responsible for:
❌ Any damages caused by improper use of our products.
❌ Third-party shipping delays or lost items.
❌ Pricing, listing, or product availability errors beyond our control.
We do our best to provide accurate information, but mistakes happen!
10. Contact Us
For any questions or concerns, reach out to us at:
📧 Email: contact@lunahobbystore.com
🌍 Website: https://lunahobbystore.com
Thank you for being part of the Luna Hobby Store community! 🌙✨
