Some items aren’t stocked at our store, but good news—we can order them just for you! 🎉 If you find something you love but can’t check out directly, our “Request to Buy” process makes it easy. Here’s how it works:
🛍 How to Place a Special Order:
1️⃣ Email Us – Send an email to 📩 contact@lunahobbystore.com with the item name, description (if needed), and quantity you’d like to order.
2️⃣ Stock & Shipping Info – We’ll check if the item is 📦 in stock or 🕰 on backorder. If available, we’ll send you a shipping quote and your shipping options.
3️⃣ Payment & Processing – Once you confirm and make the payment 💳, we’ll pack up your order and ship it within 🚀 3 business days.
4️⃣ Shipping Confirmation – We’ll send you a 📬 tracking email so you know exactly when your package is on the way!
🔎 A Few Things to Keep in Mind:
⏳ Longer Processing Time: Since this is a special order, it may take longer to arrive than usual. We’ll keep you updated along the way!
📌 Backorders: If your item is backordered, we’ll let you know the estimated restock date and keep you in the loop.
🚫 Final Sale: Special orders are final sale and can’t be canceled or refunded once payment is made—unless we can’t fulfill the order.
📷 Damaged Items: If anything arrives damaged, email us within 48 hours with photos, and we’ll work with you to make it right.
📢 Got questions? We’re happy to help! Just send us a message. 💌😊
